Zoom debuts new agentic AI abilities and brokers for Zoom AI Companion – Tunisia News Gazette

• Zoom AI Companion expands agentic abilities throughout all the Zoom platform, utilizing reasoning and reminiscence to take motion and orchestrate process execution, conversational self-service, custom agent creation, and extra
• More than 45 new improvements introduced, together with AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center, assist customers get extra accomplished, do their greatest work, and strengthen relationships
• New Zoom buyer expertise (CX) improvements embrace next-generation enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities, and Advanced Quality Management

ORLANDO, Fla., March 17, 2025 (GLOBE NEWSWIRE) — Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion abilities, and AI updates throughout its platform, together with Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Phone, Zoom Whiteboard, Zoom Contact Center, industry options, and extra.

“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” stated Smita Hashim, chief product officer at Zoom. “We’re delivering value for our customers through AI agents and agentic skills that solve real customer problems, helping them connect, collaborate, and get more done, all within the Zoom platform our users trust and love.”

“We’ve been using Zoom AI Companion since it became available, and I’ve seen firsthand how it has transformed our academic and administrative operations,” stated Steven Carroll, chief data officer at Saint Leo University. “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students’ educational journey.”

AI Companion takes motion with AI abilities and brokers

Zoom is elevating AI Companion throughout its complete platform via AI agentic abilities, brokers, and fashions to ship high-quality outcomes, assist customers enhance productiveness, and strengthen relationships.

• AI Companion will assist customers get extra accomplished by executing on their behalf and managing multi-step actions with the information of which brokers and abilities to faucet into utilizing reasoning and reminiscence to make choices, clear up complicated issues, and be taught over time, together with process motion and orchestration to execute and full duties.
• Additional new agentic abilities embrace calendar administration to assist schedule conferences and discover a time that works for everybody, clip technology for quick clip creation, writing help for superior doc creation, and extra.
• AI Companion may also prolong to specialised brokers that energy Zoom Business Services. For buyer self-service, Zoom Virtual Agent leverages reminiscence and reasoning abilities to ship empathetic and contextual conversations and process motion to resolve complicated points from begin to complete. With AI Studio, customers can effortlessly create and deploy customizable digital brokers (obtainable in beta later this spring). Zoom Revenue Accelerator customers may also give you the option to take pleasure in a specialised agent for gross sales in the approaching months to assist improve income via automated insights, personalised outreach and enhanced prospecting.
• Coming quickly, with Zoom’s open platform, customers will give you the option to work together with third-party brokers comparable to ServiceNow AI Agents and create their very own custom brokers with particular talent units to handle distinctive wants, comparable to streamlining gross sales RFPs or IT and HR service requests. AI Companion will know when to work with third-party and custom brokers to take motion and full duties.

Custom AI Companion add-on will permit organizations to customise AI Companion with AI Studio by tailoring it to handle their distinctive wants and drive effectivity.

• Organizations will give you the option to create custom assembly templates and custom dictionaries with vocabulary distinctive to their entrepreneurship or industry, incorporate data from their very own knowledge sources, together with suitable third-party purposes, and use AI Studio to develop AI Companion’s information and abilities to assist drive choices and actions and full duties.
• Users could have entry to a digital private AI coach and custom assembly abstract templates that can permit customers to construction assembly summaries for particular industry verticals or use circumstances, comparable to one-on-one conferences, buyer consumption, or brainstorming conferences.
• Users may also have entry to Custom Avatars for Zoom Clips to assist scale video clip creation and keep away from a number of takes by utilizing a personalised AI-generated avatar to create clips with a user-provided script. Custom Avatars shall be included within the Custom AI Companion add-on and may also be obtainable for buy individually.
• The Custom AI Companion add-on is anticipated to be obtainable for buy in April for $12 per consumer per thirty days (private coach is anticipated to be obtainable in June).

As a part of Zoom’s federated strategy to AI, the Custom AI Companion add-on will incorporate Small Language Models (SLMs) alongside Zoom’s third-party LLMs to ship industry-leading efficiency and cost-effectiveness for contemporary companies. Zoom’s new SLMs are educated with intensive multilingual knowledge, optimized for particular duties to carry out complicated actions, and well-positioned to facilitate multi-agent collaboration.

Get extra accomplished with AI Companion

With new agentic abilities, AI Companion will help customers get extra accomplished, determine and execute duties, handle conferences, and extra. AI Companion’s agentic abilities work throughout the platform to assist scale back guide work so customers can concentrate on what issues most.

• Zoom Tasks with AI Companion will assist customers floor, full, and handle duties throughout Zoom Workplace by mechanically detecting motion gadgets in assembly summaries, chats, and emails, and finishing duties like scheduling follow-up conferences or producing paperwork from conferences. Tasks shall be obtainable in a brand new tab inside Zoom Workplace and could be embedded right into a Zoom Doc, making a central repository to observe private, staff, and undertaking duties from creation to completion. Zoom Tasks is anticipated to launch at the tip of March.
• Meeting agendas with AI Companion, anticipated to launch in May, will assist customers keep organized by utilizing templates or current agendas to supply advisable content material. Hosts will give you the option so as to add an agenda timer to sections to hold conferences on course and obtain AI-generated dwell notes through the assembly. After the assembly, hosts will give you the option to simply share the abstract and motion gadgets.
• Live notes for Meetings and Phone, anticipated to launch in May, will present real-time summaries throughout a gathering or telephone name to assist customers catch up shortly, keep on course, concentrate on real-time subjects related to the agenda, and observe updates dwell.
• AI Companion for Zoom Phone can now generate voicemail summaries and assist the Zoom for Microsoft Teams app. Zoom Phone calls inside Microsoft Teams can generate AI Companion name summaries, and prioritize and extract duties from voicemails.
• A brand new voice recorder on the Zoom Workplace cellular app, anticipated to launch in late March, will transcribe, summarize, and seize motion gadgets with AI Companion and create high-quality recordings for in-person conversations, so customers can join with out taking notes.
• AI Companion for Workspace Reservation will present in-office employees when colleagues are anticipated to be within the workplace, suggest which days to enter the workplace primarily based on scheduled conferences and their teammates’ scheduled in-office days, and have AI Companion proactively ebook a desk or a Zoom Room for them. These updates are anticipated to launch in May.

AI Companion helps customers do their greatest work and improve outcomes

Zoom Docs helps employees create high-quality content material extra effectively by offering AI Companion writing help, as effectively as inside and exterior data search capabilities to assist maximize productiveness and streamline workflows.

• Zoom Docs could have enhanced AI Companion capabilities with superior references and queries that can give you the option to assist a consumer create a writing plan primarily based on the context, search inside and exterior data for references, and combination them right into a high-quality entrepreneurship doc primarily based on consumer directions. Advanced references and queries are anticipated to launch in June.
• Users can immediate AI Companion to mechanically create knowledge tables, together with from assembly summaries, in order that content material could also be extra simply digested and arranged in a desk format. AI Companion will give you the option to mechanically label the columns so customers can shortly see highlights and automate data like categorization and summarization for every document. This characteristic is anticipated to be obtainable in July.

Zoom additionally introduced Zoom Drive, a central repository for assembly and productiveness property comparable to Zoom Docs, that can make it simpler to search out and entry property throughout Zoom Workplace. Zoom Drive is anticipated to launch in May.

Zoom AI Companion continues to be included at no further value for patrons with the paid providers of their Zoom consumer accounts. Specialized AI Companion capabilities, custom agent configurations, and third-party brokers could value an extra price or be topic to separate pricing.

Visit the Zoom newsroom for extra data on Zoom’s strategy to agentic AI and Zoom Workplace enhancements.

Strengthen relationships with Zoom Business Services

The Zoom Business Services suite for advertising and marketing, buyer care, and gross sales consists of AI-first options which are tightly built-in with Zoom Workplace and designed to assist customer-facing workers strengthen buyer relationships and enhance buyer experiences.

Zoom Customer Experience (CX)
Zoom is bringing agentic abilities to Zoom Contact Center with specialised AI brokers to assist revolutionize buyer experiences, empower customer support brokers, and improve self-service interactions whereas sustaining the significance of human connections.

• New generative AI developments with agentic AI abilities will introduce the subsequent evolution of self-service. Zoom Virtual Agent will supply extra pure language abilities, deal with complicated queries, and execute duties on behalf of shoppers. To prolong these capabilities, Zoom Virtual Agent shall be obtainable for voice and chat channels (deliberate for certified buyer beta later this spring), providing a seamless, always-on expertise.
• AI-intent routing (anticipated to launch at the tip of March), will intelligently route prospects to the best-suited agent primarily based on real-time intent detection.
• With Advanced Quality Management, contact heart groups could have entry to Auto Quality Management, which is able to use AI to mechanically rating as much as 100% of buyer interactions, and Ask Quality Management, which is able to ship a conversational interface for supervisors to straight question transcripts and uncover precious insights. Advanced Quality Management is anticipated to launch in May.

Visit the Zoom newsroom for an in-depth take a look at Zoom Business Services enhancements, together with updates for Zoom Revenue Accelerator and Zoom Events.

Zoom delivers powerful industry-specific options

• Zoom Workplace for Frontline, anticipated to launch in April, is a purpose-built, AI Companion-based, cellular answer that provides frontline employees the on-shift communications and work administration instruments wanted to be extra related and environment friendly of their day by day duties.
• Zoom Workplace for Clinicians, anticipated to launch at the tip of March, is designed to streamline medical workflows. It permits docs, nurses, and practitioners to dedicate extra time to affected person care and engagement fairly than spending precious time on documentation and administrative duties. Zoom Workplace for Clinicians will give you the option to mechanically generate medical notes within the workplace or a digital Zoom telehealth appointment in order that physicians can concentrate on what issues most: their sufferers.
• Zoom Workplace for Education will present AI Companion-generated lecture summaries with supporting materials that lecturers can use to generate assignments and college students can use to create research supplies (anticipated to be obtainable in May). Later this yr, a dwell notes characteristic will allow college students so as to add feedback, reactions, and highlights to the dwell transcripts to interact with lecture content material throughout and publish class to additional studying.
• The Zoom hardware certification program is increasing options to assist industry verticals starting in April:
  • For schooling prospects, Zoom will add choose doc cameras, that are supposed to seize paperwork or objects on a desk that could be shared in a Zoom digital assembly or class, to its licensed hardware portfolio.
  • For healthcare prospects, Zoom will certify choose cameras to be used in affected person rooms, enabling distant commentary of sufferers.

Some options and merchandise might not be obtainable for all areas and industry verticals.

About Zoom
Zoom’s mission is to supply an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers groups to be extra productive. Together with Zoom Workplace, Zoom’s Business Services for gross sales, advertising and marketing, and buyer expertise groups, together with Zoom Contact Center, strengthen buyer relationships all through the client lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get extra data at zoom.com.

Zoom Public Relations
Lacretia Nichols
press@zoom.us

GlobeNewswire Distribution ID 9395552