Comesa probes KQ over suspected passenger rights violation
Wednesday twenty ninth January, 2025 11:20 AM|
Kenya Airways (KQ) is below investigation by the Comesa Competition Commission following allegations of unfair therapy of passengers, doubtlessly violating Article 28 the organisation’s competitors laws.
The investigation stems from complaints lodged by 4 passengers concerning a six-hour delay on flight KQ419 from Entebbe to Nairobi on August 18, 2024. The delay precipitated them to overlook their connecting flights to Lusaka and Livingstone, leaving them stranded mid-journey.
The passengers alleged that Kenya Airways did not reroute them or present lodging and meals, forcing them to make various preparations at their very own expense.
“The commission is concerned that Kenya Airways may have engaged in conduct that falls short of acceptable standards by failing to provide necessary redress to affected passengers,” the Commission’s Director and CEO Willard Mwemba stated in a press release.
If discovered responsible, KQ may face regulatory penalties and reputational harm, undermining its current efforts to rebuild investor confidence.
The provider has confronted comparable criticism over passenger rights in 2018, when it was ordered by the Competition Authority of Kenya to refund a passenger Sh415,263 after being denied boarding regardless of arriving on time.
More just lately, in June 2024, KQ confronted allegations of abuse in its complimentary ticket scheme. The “Buddy Pass” programme permits KQ staff to appoint household and pals for 2 free flights per 12 months, every accompanied by as much as 4 different passengers. However, allegations of abuse by some staff led to the programme’s suspension pending an investigation.